Our stores

You can visit our physical stores both in Bulgaria and in Romania.

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FREQUENTLY ASKED QUESTIONS

Within what time frame can I return or exchange an order?

You can return or exchange your order within 30 days of receiving it.

What should I do if the size doesn't fit me?

When you receive your order, you will find a replacement/return form. It contains all the steps you need to follow. Complete the form and send the product(s) together with it to the specified address.

Can I return a product, and how do I do that?

When you receive your order, you will find an exchange/return form. It describes all the steps you need to follow. Enter the bank account details in the form so that we can refund the amount, and send the product(s) together with the form to the specified address.

Can I exchange a product for a different size or model?

You can exchange the product for a different size or model. You will find an exchange/return form with your order. It describes all the steps you need to follow. Complete the form and send the product(s) together with it to the specified address.

What is the delivery time?

Delivery takes between 1 and 3 business days.

How can I determine the right size? I wear clothes in letter sizes (S, M…), but the product I like is listed in numeric sizes (46, 48…).

You can compare the sizes as follows:
Men’s (unisex) models:

  • 44-46/S
  • 48-50/M
  • 52-54/L
  • 56-58/XL
  • 60-62/XXL
  • 64-66/XXXL

Women’s models:

  • 40-42/S
  • 44-46/M
  • 48-50/L
  • 52-54/XL
  • 56-58/2XL
  • 60-62/3XL

Can I order workwear with our company logo?

Yes, you can order workwear with your company logo. To do so, please contact us using the listed phone numbers or email address so we can discuss the details and send you a quotation.

What are the branding options?

We offer several options for branding workwear:

  • heat-transfer printing
  • screen printing
  • embroidery

You can find more details here.

What is required to submit a logo for branding?

It is recommended that the logo be in vector format. If you do not have one, we will convert it to vector format.

Are there discounts for larger corporate orders?

Yes. For larger orders, you can send an inquiry to sales@bultex99.com, describing the required products, quantities, and the company on whose behalf the inquiry is being made. We will prepare a personalized quote for you.

Do you issue invoices?

When finalizing your order, you have the option to request an invoice. After entering the company details, the invoice will be issued and included with your order.

Where should I return products for a cancellation or exchange?

If you use Econt:
to the office in Tsaratsovo village, Plovdiv region
Recipient: BULTEKS 99 Ltd.
Contact person: Vesela Dimitrova
Phone: 0889 860 889

If you use another courier:
to the address: Plovdiv region, Maritsa Industrial Zone, Radinovo village, Bulteks 99 Logistics Base
Contact person: Vesela Dimitrova
Phone: 0889 860 889

Who are you and how long have you been on the market?

BULTEX 99 EOOD is a company specialized in the production and supply of workwear and protective clothing, as well as the import and sale of personal protective equipment. We operate a modern logistics base in Plovdiv with a total area of 10,000 sq.m, our own vehicle fleet and a network of warehouses and stores across the country. We are direct representatives and importers of protective equipment from leading European manufacturers in Italy, the Czech Republic, Greece, Romania and other countries.

What standards do your products meet?

Our products comply with the applicable European standards — for example EN ISO 13688 for workwear, EN ISO 20345 for safety footwear, EN 361, EN 355 and EN 362 for fall protection, and others. Every product in the personal protective equipment category carries the corresponding marking and is accompanied by a declaration of conformity.

How much does delivery cost?

The delivery cost is calculated automatically according to the courier company's fixed rates and appears on a separate line in the order. Delivery is free for orders over BGN 100 / €51.13.

Do the products come with a warranty?

All products are covered by the statutory warranty of conformity. In the event of a manufacturing defect, contact us — we will arrange a replacement, repair or refund in accordance with the complaint conditions.

How do you protect my personal data?

Your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy, and is used solely for fulfilling your order. Payments are processed through secure, certified payment channels.

How can I contact you?

You can reach us on any working day from 8:30 to 17:30 by phone at 0885 923 873 and 0889 860 889, by e-mail at sales@stenso.net and e-sales@bultex99.com, or at 8 Karlovsko Shose St., 4000 Plovdiv. Our team of real consultants will help you choose products and configure protection solutions.